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FAQ's
Returns, Cancellations, and Exchanges Overview
To initiate a return or exchange, you must complete our return form.
Return or exchange any unused or defective merchandise by mail. Returns made within 30 days of the order delivery date will be issued a refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. A restocking fee will be deducted from your refund for most mailed returns. Made-to-order items cannot be exchanged or returned.
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!
Please note: Shipping fees and handling surcharges are non-refundable.
How Can I Return an Item?
We only accept domestic returns (USA); we do not accept international returns.
You are responsible for acquiring a shipping label and returning your package to us in the event of a return. Depending on the item and your reason for returning it, we may or may not accept your return. If your return request is accepted, we will provide you with an address to send the return.
Next, get your package ready to mail back to us. Box or contain your items and tape your package(s) securely. Remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop-off at any authorized facility for the designated carrier on your shipping label.
A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-5 business days to credit back to your original form of payment, depending on your bank.
What Forms of Payment Do You Accept?
We accept: Visa, MasterCard, American Express, Discover, PayPal*, Apple Pay, and soon we will have Urban Suite Tees Gift Cards available.
*Please note, PayPal is unavailable to customers in Turkey.
Do You Ship Internationally?
Yes, we ship internationally.
Can I Change My Order?
Unfortunately, once your order is placed, you will not be able to change your order. Please verify all items and addresses before submitting your payment.